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KayKloud

Privacy Policy

Effective Date: 10-Jan-2026

Last Updated:  10-Jan-2026


At KayKloud Pty Ltd, we are committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use the KayKloud platform, including KayFinder (Training Discovery Platform) and KayConnect (Training Management Platform).By accessing or using KayFinder or KayConnect, you agree to the terms of this Privacy Policy.

1. Scope of This Policy


This Privacy Policy applies to:

  • Learners and community users who use KayFinder to discover training providers, and

  • Training providers and organisations who use KayConnect to manage training information and operations.

KayFinder and KayConnect are part of the same KayKloud platform and are governed by this policy.


2. Data Collection & Usage


We collect various types of data to provide and improve our services across the KayKloud platform, including KayFinder and KayConnect.


A. Information We Collect


We may collect the following categories of data:

  • Personal Information: Name, email address, phone number and address

  • Training & Course Data: Enrolment details, attendance records, and student progress (managed by training providers using KayConnect)

  • Financial Data: Payment details and transaction history (processed securely via third-party payment gateways)

  • Usage Data: IP address, browser type, device information, and interaction logs

  • Sensitive Information (if applicable): Health-related or accessibility information provided voluntarily for training or safety requirements


B. How We Collect Your Data


We collect data through the following methods:

  • Directly from You: When you register, use our services, submit forms, or contact customer support

  • Automatically: Through cookies, analytics tools, and similar technologies

  • From Third Parties: Such as payment processors, service providers, or publicly available sources, where permitted by law


C.How We Use Your Data


Your information may be used to:

  • Provide Services: Support training discovery, enrolments, scheduling, and billing

  • Enhance User Experience: Improve platform performance and usability

  • Communicate: Send service-related messages, updates, and notifications

  • Ensure Security & Compliance: Detect fraud, prevent unauthorised access, and meet legal obligations

  • Marketing (With Consent): Send newsletters or promotional communications, which you may opt out of at any time


3. User Rights & Data Control


Depending on your location, you may have rights regarding your personal data, including:

  • Access & Correction: Request access to your information or correct inaccuracies

  • Deletion: Request deletion of personal information, subject to legal and contractual obligations

  • Data Portability: Receive your data in a structured, machine-readable format

  • Marketing Preferences: Opt out of promotional communications


To exercise these rights, contact us at kayprivacy@kaykloud.com.au

4. Security Measures


We take data security seriously and implement reasonable safeguards to protect your information, including:

  • Encryption: Data encrypted in transit (TLS 1.2+) and at rest (AES-256 where applicable)

  • Access Controls: Role-based permissions to limit access to authorised personnel

  • Regular Reviews: Ongoing monitoring and security assessments

  • Breach Notification: If a data breach occurs, affected users will be notified in accordance with the Notifiable Data Breaches (NDB) scheme


5. Data Retention & Storage

  • Retention: Personal data is retained only for as long as necessary to meet operational and legal requirements

  • Storage: End-user data is stored securely in regionally hosted cloud environments, aligned with applicable privacy and data residency requirements

  • Deletion: When no longer required, data is securely deleted or anonymised


6. Data Sharing & Third-Party Access


We do not sell personal data. Information may be shared only in the following circumstances:

  • With Your Consent

  • With Service Providers: Trusted third parties supporting payments, analytics, hosting, or support services

  • For Legal Compliance: When required by law, regulation, or government authorities


7. Cross-Border Data Transfers


Where data is transferred outside its original region, we apply appropriate safeguards, which may include:

  • Standard Contractual Clauses (SCCs)

  • Compliance with applicable data localisation requirements

  • Equivalent privacy protections in recipient jurisdictions


8. Cookies & Tracking Technologies


We use cookies and similar technologies to enhance user experience and analyse platform usage. You may:

  • Adjust browser settings to block or delete cookies

  • Manage cookie preferences where available


9.Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes may be communicated via:

  • Email notifications (for significant updates)

  • In-platform notices

The most current version will always be available on our website.

10. Contact Information

For privacy related inquiries, reach out to:

Email: kayprivacy@kaykloud.com.au

Address:  KayKloud Pty Ltd

                1754/17 Gould Road, Herston

                Brisbane - 4006

                QLD

                Australia


Phone: +61 481 320 147